Thank you for giving us the privilege of coaching your children, please take a moment to review our policies to ensure that you have the best experience possible.
As coaches it is our responsibility to keep you informed on your child's progress and our program. Our focus is on your children's enjoyment and success and our coaches and staff work daily towards this goal. If you ever have a concern or question it would be our pleasure to assist you.
Parents and caregivers are an essential part of a positive experience in our program. At Youngsters we encourage you to be your child's cheerleader; when your child is tackling a difficult skill nothing is better than a parent's praise.
To get the most out of their classes students should arrive 10 minutes prior to the start time of their class and attend as regularly as possible. Please note for safety reasons, late arrivals of more than 15 minutes may not be allowed to participate if the coach feels a proper warm-up cannot be given.
In respect for our neighboring businesses and student safety, students must remain inside the gym lobby until ready to leave. It is requested that students be picked up immediately after class. Parents may be charged $10 fine for every 15 minutes parent is late, after the class has ended.
Your child should wear something comfortable with no pockets or zippers of any kind. Leotards or a T-shirt and shorts are examples of appropriate attire. In addition, to ensure safety we ask that students pull hair away from their faces, refrain from wearing jewelry of any kind, and tuck their shirts into their shorts.
To ensure the safety of all participants, only students enrolled in classes will be allowed on the gym floor. Parents with students in the Parent Tot program are also allowed on the gym floor. Parents must stay off all equipment. There is no food, gum or drinks allowed on the gym floor at any time. A drinking fountain is accessible to the students during class.
Youngsters is closed on select holidays throughout the year. Families will be notified of these closures via in gym notices, e-mails and phone calls. If your class falls on a day the gym is closed you may make it up on a space available basis.
It may be necessary to add additional closures for gym improvements and training. Families will be notified of these necessary closures via in-gym notices, e-mails and phone calls. If your class falls on a day the gym in closed we offer a make-up class day.
Make-ups are offered within two weeks of the absence. If you would like to schedule a make-up class, please speak to a staff member. We will do our best to accommodate you; however, make ups are only offered to students currently enrolled in our program, in classes of the same or lower level and on a space available basis.
We keep students enrolled in their classes unless otherwise instructed. If you will no longer be attending a given class you must notify the office in writing with a two-week advance notice. Tuition is charged for all classes until the end of the two-week notice. This is necessary to accommodate students who may be on a waiting list for a specific class. Students may be dropped from classes at the end of the month if an outstanding balance remains and you will still remain responsible for said balance. If you drop a class we cannot guarantee that there will be space in that class when you return. You will automatically be charged tuition for all enrolled classes the first day or each month unless a two-week written notice has been received.
Classes with fewer than 3 students enrolled may be cancelled. Should this become necessary, all students will be given sufficient notice to enroll in an alternate class.
Tuition is due on the first of each month. As an added convenience, we offer on-line payments through our secure website. To use this feature go to www.youngstersinc.com and select My Account, from here follow the on-line instructions. This feature also allows you to check your account from home at any point.
Automatic tuition payments can be set-up using any Visa or MasterCard, or American Express card or debit card. Payments are only processed if there is a balance due on the account at the close of business on the 1st of each month. Automatic tuition payments may be cancelled at any time.
Accounts are past due if payment is not received by the 10th of each month. There will be a $15 late fee assessed after the 10th day of the month. In addition, there is a $25 returned check or declined credit charge so please let us know if there is some external factor that prohibits you from paying on time.
Youngsters uses photographic and/or video images of its customers for marketing, publicity and advertising purposes. No personally identifiable information will be given out regarding the images. Youngsters is authorized for use of those images without pay or compensation. All representations of the photographic images constitute Youngsters property, solely and completely. If you have any concerns about this policy, management would be happy to discuss those concerns with you.
Youngsters instructors and staff are not responsible nor are they liable for loss or damage to personal property. We encourage you to secure your personal property before entering the facility and when leaving the gym.